SHIPPING AND EXCHANGE POLICY

1. Nature of Products & Services

1.1 Spikitech primarily provides digital services, including online courses, live classes, recorded content, and educational programs.

1.2 In certain cases, the Company may offer physical items such as learning kits, certificates, merchandise, or promotional materials.

2. Shipping Policy (Physical Products Only)

2.1 Physical products, where applicable, shall be shipped to the address provided by the User at the time of purchase.

2.2 Orders are typically processed within 3-7 business days, subject to availability and operational constraints.

2.3 Delivery timelines may vary based on location, courier partner, force majeure events, or external factors beyond the Company's control.

2.4 Spikitech shall not be responsible for delays caused by courier services, incorrect addresses provided by the User, or unforeseen circumstances.

3. Shipping Charges

3.1 Shipping charges, if applicable, shall be clearly displayed at the time of checkout.

3.2 The Company reserves the right to modify shipping charges without prior notice.

4. Exchange Policy (Physical Products Only)

4.1 Exchanges shall be considered only in the event that:

• The product received is damaged, defective, or incorrect; and
• The issue is reported within 48 hours of delivery.

4.2 To request an exchange, the User must provide:

• Order details;
• Photographic or video evidence of the issue;
• A written request sent to the Company's official support email.

4.3 Upon verification, the Company may, at its sole discretion:

• Replace the product; or
• Decline the exchange request.

5. Non-Exchangeable Items

5.1 The following are not eligible for exchange:

• Digital products, courses, or services;
• Used, opened, or altered physical products;
• Items damaged due to misuse or negligence;
• Products reported beyond the specified timeframe.

6. No Shipping or Exchange for Digital Services

6.1 Digital services and online programs do not involve physical shipping.

6.2 Once access to digital content, classes, or platforms is granted, no exchange or replacement shall be applicable.

7. Limitation of Liability

Spikitech shall not be liable for:

• Loss or damage during transit beyond courier responsibility;
• Delays caused by third-party logistics partners;
• Indirect or consequential losses arising from shipping delays.

8. Final Authority

The decision of Spikitech Private Limited regarding shipping and exchange matters shall be final and binding.

9. Contact Information

For shipping or exchange-related queries:

Email: support@spikitech.com

Website: www.spikitech.com

Company: Spikitech Private Limited